Support

Help for all apps by Ayberk Ersoy

Contact Us

Have a question, found a bug, or have an idea? Email us and we'll reply within 2 business days.

contact@apps.ayberkersoy.com

To help us help you faster, please include the app name, your device model, and your iOS or Android version. A screenshot helps too.

Frequently Asked Questions

How do I restore my purchases?

Open the app and tap Restore Purchases (usually on the upgrade screen or in Settings). Make sure you're signed in with the same Apple ID or Google account you used to make the purchase. With Family Sharing turned on, eligible purchases are also available to your family members.

How do I cancel a subscription?

Subscriptions are managed by Apple or Google, not inside the app:

  • iPhone / iPad: open Settings > [your name] > Subscriptions, select the subscription, and tap Cancel Subscription.
  • Android: open the Google Play Store, tap your profile icon > Payments & subscriptions > Subscriptions, and select Cancel.

Cancel at least 24 hours before the end of the current period to avoid being charged again. You keep access until the end of the period you've already paid for. Deleting the app does not cancel a subscription.

How do I request a refund?

Refunds are handled by Apple or Google, and we can't issue them directly.

I was charged but the premium features aren't unlocked.

Try Restore Purchases first, and check that you have an internet connection. If that doesn't help, email us with the app name and the date of the purchase. Please don't send payment card details. Your receipt's order ID is enough.

How do I delete my data?

Most of our apps store your data only on your device, so deleting the app removes it. If you use iCloud sync, you can also remove the app's data under Settings > [your name] > iCloud > Manage Account Storage. If an app has an account, you can delete it directly within the app. For any other data request, email us. See our Privacy Policy for details.

Is my data shared or sold?

No. We don't sell your data or track you across other apps and websites. Our Privacy Policy lists exactly what is collected and why.

How do I report a bug or suggest a feature?

Email us with a short description of what happened and the steps to reproduce it. We read every message, and many improvements come from your suggestions.

OmniBlock

Help for OmniBlock, the app that blocks distracting apps and websites on your schedule.

What's free, and what does OmniBlock Pro add?

The free plan includes one Gentle Focus routine and one Focus now session a day of up to 45 minutes. OmniBlock Pro unlocks unlimited routines and Focus now sessions, Intentional Focus, Deep Focus, iCloud sync, and Sunny's outfits. Pro is available monthly or yearly, and new subscribers can try the yearly plan free for one week. OmniBlock Pro isn't shared through Family Sharing.

Apps aren't being blocked.

  • Make sure you allowed Screen Time access when OmniBlock asked. If you declined, open OmniBlock again to grant it.
  • Check that the routine is switched on and the current time is within its schedule.
  • Blocking needs a real iPhone or iPad. It can't work if the device is a child account managed by another Screen Time app.
  • Still not working? Restart the device, then email us with your iOS version.

I tapped "Mindful pause" and nothing happened.

On iOS versions before 26.5, OmniBlock sends a notification that you tap to start the pause. Allow notifications under Settings > Notifications > OmniBlock.

Can I end a Deep Focus session early?

Not from within OmniBlock: Deep Focus is designed to stay on until the session ends, with no pausing and no loosening edits, and iOS prevents deleting apps while it runs. In an emergency, you can turn off OmniBlock's access in iOS Settings > Screen Time. This removes all of OmniBlock's blocks right away.

Why did my streak reset?

Your streak counts completed focus sessions. Ending a session early resets it.

My routines aren't syncing between devices.

  • Sync requires OmniBlock Pro and "Sync with iCloud" turned on in OmniBlock's Settings, which also shows the current sync status.
  • Both devices must be signed in to the same iCloud account.
  • Routines and websites sync, but the apps you picked stay on each device. Choose the apps again on each device.

What happens to my routines if Pro ends?

Nothing is deleted. The free plan runs one Gentle Focus routine at a time, so the others are turned off, and you can choose which one stays on. A Deep Focus session in progress finishes first. If you subscribe again, switch your routines back on.

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